You will act as the ultimate brand ambassador managing the education and development of Retail Artists and Managers within your specific retailer. Through both physical and virtual trainings, you will up-skill your team whilst ensuring that the Learning Management System is accurately managed and fulfilling its maximum potential.
Working in collaboration with your Charlotte Tilbury Counterpart (Field Training Manager) and Store Manager, you will ensure there is a clear devised plan and strategy for your area for which
you are accountable to deliver.
You will constantly define and adapt the education approach based on commercial business needs, whilst always ensuring that the Brand ethos and purpose is represented to our customers in the right way.
You will be the trail blazer for exceptional service in stores through shop-floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.
Key Accountabilities:
Taking direction from the Field Education Manager, support the effective and inspirational delivery of all defined training materials across:
- The Charlotte Tilbury Magic Experience" service model and intermediate artistry development
- Full Curriculum facilitation of team including induction, social and developmental training
- Supporting the operational business management & education strategy across your key door identifying priorities and implementing local initiatives
- Facilitate new launch NPD and Skincare Training
- The Learning Management System
- Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Store Manager, Area Manager and Field Training Managers adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI results.
- Working in collaboration with the Field Sales/Training Managers, define a training and development plan for your retailer to deliver KPI expectations, covering:
- Accelerating. high potential/high performance individuals using the development pathway and certification process
- Managing and addressing under-performance
- Feedback Surveys (Pulse)
- Login, completion & engagement on the Learning Management System
- Optimizing social advocacy
- Succession planning for your team based on skill set opportunities
INTERNAL USE
Deliver the agreed training plan within the defined timeframes reflecting the changing needs of the business via:
- Effective, and focused in store days with clear objectives, agreed KPI’s and follow-up
- High quality virtual and physical training sessions
- Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
- Support area meetings delivered in collaboration with the Field Training
Managers
- Leading by example in store and online during all events, meetings, and trainings
Reporting Relationship:
Reporting directly to Store Manager for specific area with a dotted line to Regional Training Manager
- Collaborating with Field Training Managers and Pro-Artists
Key Selection Criteria:
Disrupt & Innovate
- A commercial thinker that recognizes exceptional behaviour's are needed to impact sales
- Natural ability to coach and develop others
- Embraces change to promote a positive mind set with Omni Channel Vison within teams they encounter. (Online / Instore)
Win Together
- Strong communication with management always working collaboratively both line managers and brand
- Be an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity
- Creates a positive and encouraging environment for artists to develop and grow in their roles, physically and digitally.
- Supporting management team in motivating the team to elevate their skill set in order to impact sales/KPI results
Share The Magic
- Dynamic and inspirational with customers and colleagues digitally and physically
- Excitement and passionate for beauty and Omni Education
- Passionate about driving brand advocacy in the air and on the ground
- Drive social channel Brand advocacy whilst up-skilling teams
INTERNAL USE
Embrace The Challenge
- Identifying and seizing great opportunity to drive Social and Brand Advocacy
- Embraces the impossible and makes things happen and sees things through
- Proactively plans/leads events and masterclasses around NPD launches
- The ability to deal with ambiguity in the team, always leading by example
